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- 12 July 2006 09.27
- Do you delivery worldwide?
Tomassini Arredamenti delivers in all the CEE countries and in more than 20 countries around the world. If you want more informations send us an e-mail at info@tomassiniarredamenti.it
- Codice FAQ: #-25
- 12 July 2006 09.27
- Do the prices stated in your Web site include VAT?
All prices stated in our Web Site include VAT for UE countries users, and don't include VAT for the users from an extra EU country.
- Codice FAQ: #-24
- 12 July 2006 09.26
- How do I make an order?
Select your products on line is very easy. Simply add the products you like in the “Cart” (“Carrello”). Click on the “purchase” (“Compra”) button and a page will open up. If you are not yet registered with us, you will be asked to do so and after that, enter the web site by using your LOG IN and password and return to the 'cart' section and then to the 'purchase' section. Choose the method of payment and follow the instruction. Your order is made. Immediately you will receive an e-mail of confirmation as well as the reference number. Please check carefully that the details of the order are correct, in case of incorrect data please contact us immediately in order to modify them. The reference number will allow you to follow step by step the progress of your order.
- Codice FAQ: #-23
- 12 July 2006 09.26
- I am looking for a product which is not present in your web site, can you please find it for me?
If you know what product you are looking for and it is not present in our site, we will do our best to find it for you. Send us an e-mail with its detail and as soon as possible we will let you know if we have found it, its price and when it will be available.
- Codice FAQ: #-22
- 12 July 2006 09.25
- How do I pay?
You can pay by Bank transfer. Convenience and safety are our priorities.
- Codice FAQ: #-21
- 12 July 2006 09.25
- When do I pay?
Amount > € 1.000,00: a down payment of 50% will be required at the moment of the order, it is the same amount requested by our producers at the moment of the order. The remaining amount will have to be paid when the producer has informed us that the goods are ready, usually it happens 7 days before delivery.
Amount < € 1.000,00: all the amount will be required at the moment of the order.
- Codice FAQ: #-20
- 12 July 2006 09.24
- How much does the delivery cost?
Tomassini Arredamenti delivers in Italy with € 47,00. For the users from an extra Italy country send us an e-mail at info@tomassiniarredamenti.it
- Codice FAQ: #-19
- 12 July 2006 09.24
- How long does it take to receive the product?
Our deliveries within the EU are made by road transportation. Some producers of hand made products needs a longer period. In cases where a delay will occur we will communicate it immediately. Deliveries within extra EU countries can be done by air or sea, it will vary depending on the volume of the order; these deliveries can take longer than the stated delivery time.
- Codice FAQ: #-18
- 12 July 2006 09.23
- How will I know that the goods is arriving?
Our partners dealing with transportation, before the delivery we will contact you to arrange the most suitable date. Please note that in order to avoid further costs, let us know if there are any particular times or regulation of the traffic within your area. All deliveries require a signature to confirm the arrival, therefore it is very important that a person authorised to collect the goods will be present on the arranged date.
- Codice FAQ: #-17
- 12 July 2006 09.23
- How can I trace my order?
A monitoring on line possibility is available in our site, 24 hours a day. If you require information on the status of your order or its delivery, you can contact us on +39 744 305276 or you can send us an e-mail at info@tomassiniarredamenti.it stating the reference number of your order.
- Codice FAQ: #-16
- 12 July 2006 09.22
- What does it happen if the product arrived broken ?
At the moment of delivery, check the packaging, which must be undamaged, if not check the goods in order to take advantage of the insurance policy in case of damaged goods. If the goods are broken, do not sign for the goods and immediately send us a fax at +39744309966, followed by a registered post letter. This procedure is essential for having reimbursed the total amount or a new delivery.
- Codice FAQ: #-15
- 12 July 2006 09.22
- Could you help me in furnishing my room if I send you a plan of it?
Thanks to our experts in interior design as well as architects help, we can support you in the choice of pieces of furniture, offering furnishing solutions for free, personalised on your room.
- Codice FAQ: #-14
- 12 July 2006 09.22
- I haven't found an answer to my question what can i do?
If you cannot find an answer to your question in the section F.A.Q., please send us an e-mail at info@tomassiniarredamenti.it and we will be glad to answer you.
- Codice FAQ: #-13
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